Business users, testers and developers try to find and resolve issues, but "It works on my machine" becomes an all too common refrain. When UI testers find software problems, developers kick back issues from testers as inconclusive. Complex issues become very difficult to trace and resolve.
One customer said "We spend far more time figuring out where the bug is than we do fixing the bug," and that's true for most IT shops.
Teams must be able to collaborate much faster. With a simple "alt-click," LISA captures not only what the software user sees, but traces the defect across the entire software architecture, providing a complete picture of the state of the transactions and workflow as the reported error occurred. Developers can quickly reproduce and resolve the defect or performance problem where it happened in minutes, and acceptance of testing results is no longer an issue.
Using LISA, a major insurance company reduced defect resolution time by 66% and improved performance in deployment.
LISA provides complete transparency and traceability across all application tiers to quickly identify root cause defects, streamline defect collaboration between Development and QA, and automatically generate detailed regressions and virtual models to ensure faster issue resolution. Coupled with LISA's ability to auto-generate Test Suites, Datasets and Virtual Services based on the captured scenario, the mean-time-to-resolution (MTTR) of software issues is improved by 30% or more.