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Virtual Training at minimal cost to improve employee performance
Challenge
- 1000s of Tellers and CSRs need updated training each year on realistic system environments - "by the book" wasn't enough
- Risks and constrains of training against live systems due to volatile, sensitive account data and limited availability times
- Replicating complex systems and back ends became cost-prohibitive ($7-10M per instance)
Solution using LISA Virtualize
- Virtualized all training back-ends to look and respond exactly like the real teller systems, mainframes and external services
- Expanding to virtualizing development & test environments
Client Results
- Captured and extended VTEs, and secured data for instant, 24/7 training environment availability w/o relying on live systems
- Automated "healing" of virtual models and data saves 60% of cycle time in setting up new versions
"LISA is starting to take off as we engage with other groups in the organization to show them how we can save the bank a lot of time and money."
- Lead BPM Quality Engineer
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